1. Introduction

Scarlet and Snow Distribution Limited (“we,” “our,” or “us”) is an end-to-end supply chain solution provider specializing in the distribution of industrial and automotive products, including Mobil™ lubricants, across Nigeria and the West African coast. We are committed to protecting the privacy and security of the personal data we collect from our website visitors, prospective customers, and existing clients. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable data protection laws.  

2. Information We Collect We collect various types of information to provide and improve our services.

2.1. Information You Provide Directly to Us: When you interact with us, such as filling out a contact form , making an inquiry, or engaging in business, you may provide us with personal information, including:  

• Contact Details: Your first and last name, email address, phone number.  
• Professional Information: Your company name, employer, role, and job title.  
• Inquiry Details: Specific details related to your inquiries, feedback, or requests, which may include personal data.  
• Business Interaction Data: For existing customers, this may include additional contact details, and information related to your business needs and transactions with us.  

2.2. Information Collected Automatically: When you visit our website, we may automatically collect certain information about your device and browsing activity. This passively collected information helps us monitor and maintain the performance of our site, analyze trends, usage, and activities, and optimize our marketing efforts. This may include:  

• IP address
• Browser type and version
• Operating system
• Referring URLs
• Pages viewed and time spent on pages
• Other usage data.

3. How We Use Your Information We use the collected information for various purposes, primarily to deliver our services, communicate with you, and improve our operations. Our uses are based on legitimate business interests or your consent where required.

3.1. To Provide and Manage Services:

• To conduct our core business activities, including distribution, logistics, warehousing, and sales channel management.  
• To process your inquiries and respond to your feedback or complaints.  
• To provide you with information about the services we offer or may offer.  
• To determine your eligibility for our services.  
• To administer your access to our services and verify your identity.  

3.2. For Communication and Marketing:

• To share updates about our services, such as new markets or offerings.  
• To invite you to events or share thought leadership content (e.g., articles, industry insights) that may be of interest to you.  
• With your permission, to send you emails about our products, promotions, and other updates. You may withdraw your consent at any time.  

3.3. For Internal Operations and Improvement:

• To improve and personalize your experience with us.  
• To analyze trends, usage, and activities in connection with our services.  
• To create aggregate data which does not include any personal information and cannot be used to identify you, for lawful purposes.  
• To ensure both you and Scarlet and Snow Distribution Limited comply with relevant regulations on an ongoing basis.  

3.4. For Legal Compliance and Security:

• To protect our legitimate interests and comply with applicable laws and regulations.  
• To prevent fraud and ensure the security of our systems and data.  

4. How We Share Your Information We may share your personal information with third parties in the following circumstances:

4.1. Service Providers: We may engage third-party companies and individuals to facilitate our services (e.g., logistics partners, IT support, website hosting). These third parties will have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.  

4.2. Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).  

4.3. Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as a business asset. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

5. Data Security We are committed to protecting your personal information. We implement reasonable precautions and follow industry best practices to ensure your data is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Our security measures may include:  

• Encrypting data at rest.  
• Protecting data by two-factor authentication.  
• Regularly backing up data.  
• Using data storage providers compliant with state-of-the-art information security standards and practices.  

6. Data Retention We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. In most cases, we deem this to be 7 years from the day that you stop interacting with Scarlet and Snow Distribution Limited or stop using our services. After this period, we will dispose of your information by deleting it from our systems or by ensuring it is sufficiently aggregated or anonymized.  

7. Your Data Protection Rights You have certain rights regarding your personal data. To exercise any of these rights, please contact us using the details provided in Section 9.

• The Right to Access: You have the right to request copies of your personal data held by us. We may charge a small fee for this service.  
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.  
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.  
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.  
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: If we have collected and processed your personal data with your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.  

8. Third-Party Websites Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.  

9. Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the “Effective Date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us If you have any questions about this Privacy Policy, your data, or would like to exercise one of your data protection rights, please do not hesitate to contact us:

Physical Address: 22 All Motor Road, Off Old-Road, Ibadan, Oyo State, Nigeria (or other listed offices)

Email: info@scarletandsnow.com  

Phone: +234 803 301 9858 or 0-803-301-9858